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P R E S S R E L E A S E Dialog Expands North American Knowledge Center Hours CARY, NC -- July 10, 2002 -- Dialog, a Thomson (NYSE: TOC; TSX: TOC) business and a leading worldwide provider of online-based information services and integrated information solutions, has expanded the operating hours of its U.S.-based Knowledge Center to 8:00 a.m. - 10:00 p.m. EDT, Monday through Friday, effective July 1. The expanded hours will improve Dialog's support of its customers based in western U.S. and Canadian time zones, the company said. "Customers in the West asked for the Knowledge Center to be open throughout their work day, and we are happy to respond," said Cynthia Murphy, senior vice president of strategic marketing. "The information professionals we serve often work on mission-critical projects for their organizations. We need to be there when they need us." Dialog maintains three Knowledge Centers around the world, in the United States, the United Kingdom and Australia. Each is staffed with information specialists who provide one-on-one searching and retrieval guidance for subscribers to Dialog's various online information services. Many Knowledge Center specialists are themselves former Dialog customers. "Our Knowledge Center specialists represent a valuable component of our relationship with our customers worldwide," Murphy continued. "They are well versed in our services and the challenges facing information professionals. They are highly qualified to help our users take full advantage of our services. "Indeed, about half of our Knowledge Center specialists hold a Master's degree or higher," Murphy added, noting that of the group with advanced degrees, 23 percent have a Master's in Library and Information Sciences, 14 percent have a law degree and 11 percent hold a post-graduate degree in the sciences. North American customers may call the U.S. Knowledge Center at (800) 334-2564. Dialog also offers e-mail customer support services for all customers worldwide (). - Ends - topAbout Dialog Today, Dialog's online services — offered through the Dialog®, Dialog Profound®, Dialog DataStar™, NewsEdge and Intelligence Data brands — give users the ability to precisely retrieve data from more than 1.4 billion unique records, accessible via the Internet or through delivery to enterprise intranets. Searchable content includes articles and reports from thousands of real-time news feeds, newspapers, broadcast transcripts and trade publications, plus research reports and analyst notes providing support for financial decision-making, as well as in-depth repositories of scientific and technical data, patents, trademarks and other intellectual property data. Corporate librarians, knowledge managers, other information professionals and end-users at more than 25,000 business, professional and government organizations in more than 100 countries prize Dialog services for their depth and breadth of content, precision searching and speed. Headquartered in Cary, N.C., USA, with direct operations in 31 other countries worldwide, Dialog is a business of The Thomson Corporation. For more information about Dialog, please visit www.dialog.com. Or, please call (U.S./Canada) 800-3-DIALOG or (U.S.) 919-462-8600. Dialog's London office may be reached at (44) (0) 207-940-6900. About The Thomson Corporation
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