P R E S S R E L E A S E
Dialog Now Offering Free Cost Recovery Service
Dialog BillBack Helps Subscribers Evaluate ROI, Improve Profitability
CARY, N.C., USA (March 17, 2004) — Dialog, a Thomson (NYSE: TOC; TSX: TOC) business and a leading worldwide provider of online-based information services and integrated information solutions, said today that it is now offering Dialog BillBack — a free, Web-based cost-recovery service that tracks online research charges and generates usage reports for client invoicing or internal budgeting — through its Dialog Profound® and Dialog® NewsRoom services.
Dialog BillBack will be available for Dialog IntelliscopeSM, Dialog Company Profiles and Dialog NewsEdge® later this year when new versions of these services are introduced.
Dialog earlier this month launched an upgraded technology platform and a new interface for its business information, news and market research services, on which new versions of Dialog Profound and Dialog NewsRoom are now operating.
The information explosion has brought a tremendous wealth of business-oriented research into the online environment, said Cynthia Murphy, Dialog senior vice president, strategic marketing. But it can be a challenge for some businesses to best manage their research costs, including billing them back to clients or allocating them to departmental budgets. Dialog BillBack solves those problems.
Murphy added that Dialog BillBack enables Dialog subscribers to track research costs by client, account group, subaccounts, project, user, date range or by a number of other criteria. Highly customized reports can be generated, automatically on a scheduled basis or as needed, for use in invoicing or departmental budgeting. Options are available for how the reports are formatted and delivered, with reports downloadable into spreadsheets, accounting systems and databases. Taxes, if applicable, can be calculated and added automatically, with customization available for different currencies and tax systems. Companies can determine who on their staffs have access to manage and review Dialog BillBack reports.
The benefits of Dialog BillBack are numerous, Murphy continued. Companies can now more effectively evaluate their return on investment for research and information services, and that can provide a big head start in managing priorities, resources and staff. Consultancies, law firms and others can now easily bill their clients for expenses incurred, and that can make a real difference on bottom line profitability. And Dialog BillBack reports can be used for internal expense allocating, ensuring that the true costs of research are measured against benefits derived.
For corporate librarians and information centers, Dialog BillBack can help put a tangible value on services delivered to others within an organization. Some information professionals have said that it is sometimes difficult for management to quantify the value of knowledge and insight, Murphy said. With Dialog BillBack, information pros can point to real numbers.
Added Murphy: Every business day, decisions are made based on the quality of information obtained. Dialog has long been the leader in offering the highest quality of information content and service functionality. Now were helping ensure that the transfer of information is financially well managed. Were helping our customers around the world take control of their online costs.
About Dialog and The Thomson Corporation
Today, the online services provided by Dialog — offered through the Dialog®, Dialog Profound®, Dialog DataStar, NewsEdge and Intelligence Data brands — give users the ability to precisely retrieve data from more than 1.4 billion unique records, accessible via the Internet or through delivery to enterprise intranets. Searchable content includes articles and reports from thousands of real-time news feeds, newspapers, broadcast transcripts and trade publications, plus research reports and analyst notes providing support for financial decision-making, as well as in-depth repositories of scientific and technical data, patents, trademarks and other intellectual property data. Information professionals and end-users at business, professional and government organizations in more than 100 countries prize Dialog services for their depth and breadth of content, precision searching and speed.
Based in Cary, N.C., USA, Dialog has operations in 31 other countries. Dialog (www.dialog.com) is a business of The Thomson Corporation (NYSE: TOC; TSX: TOC). With 2003 revenues of US$7.6 billion, Thomson (www.thomson.com) is a global leader in providing integrated information solutions to business and professional customers.
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