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Migration update

Dialog Support

In his November Update, Tim Wahlberg explained how plans for the Dialog migration to ProQuest Dialog were in full swing.  A migration leadership team is now hard at work on this formidable task, focusing on five main aspects to ensure a smooth, successful migration:

  1. Back Office — making sure each customer has the correct access to licensed databases, contract terms, user accounts and more
  2. Customer Management — assessing customer migration needs and devising strategies accordingly
  3. Communications — keeping every customer abreast of the migration plan and progress as well as the customer role in the process. We will use multiple communication methods based on the variety of customer situations and needs, with the Chronolog and the Dialog service login page as core tools.
  4. Training and Support — providing the most relevant support documentation and resources
  5. Alert and Saved Search migration — working to migrate, translate and perform quality assurance on all legacy Dialog Alerts. Saved Searches also will be translated to the new syntax.

Key to this process is our Global Customer Support team, comprised of subject matter experts in North America and the international regions, each of whom possesses an advanced degree in their respective subject area. This is particularly important in the support of the Alert migration, including the special compliancy needs of our pharmaceutical customers.

Finally, to assist with the smooth transition, we will provide a period of parallel access to both legacy Dialog and ProQuest Dialog. During this time, customers can take full advantage of the extensive training and support materials, and also fully test Alerts to ensure they continue to produce desired results. As always, Global Customer Support will be available to assist as needed.

We look forward to making this exciting and historic journey with you.

DECEMBER 2012

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